Warranty Information

We stand behind the quality and durability of our Sukkahs and are proud to offer a 5 Year Limited Warranty on our products.

What’s Covered

This warranty covers structural components of the Sukkah—including poles, connectors, and fabric walls—against damage or defects that render them unusable due to normal weather conditions for a period of  five (5) years from the date of purchase.

If any of these parts become damaged or unusable due to standard environmental exposure, we will offer a replacement at no cost to you.


What’s Not Covered

To maintain transparency, the following components and conditions are not covered under this warranty:

  • Rust: Surface or internal rust within poles or connectors does not qualify for replacement.
  • Schach (Roof Covering) and Bamboo Poles: These are natural materials and are not included under the 5-year warranty.
  • Mold, Deterioration, or Shedding of Schach after the first year of use will not be considered for return or replacement. These are natural occurrences due to the organic nature of the materials.
  • Cracked Bamboo: Bamboo often contains natural splits and cracks, which do not affect functionality and do not constitute defects. 

  • Wind Damage: Damage caused by wind, including winds considered normal or typical for the area, is not covered under warranty. It is the customer’s responsibility to properly secure and anchor the sukkah based on the weather conditions expected in their location.

Discoloration or color change on canvas does not constitute a replacement. Only damage which limits the functionality of the Sukkah is covered under warranty.

Warranty Claims

To file a warranty claim, please contact our customer service team at info@thesukkahplace.com. You may be asked to provide:

  • Proof of purchase
  • Photographs of the damaged item
  • A brief description of the issue
Claims will be reviewed on a case-by-case basis, and eligible items will be replaced promptly.

Shipping Costs: All shipping costs associated with warranty claims are the responsibility of the customer. This includes, but is not limited to, the cost of shipping products or parts to The Sukkah Place and the cost of shipping repaired or replacement products or parts back to the customer.