Shipping FAQ

ZERO, we believe in making things easy for you. That's why everything on our site, be
it a sukkah, schach, or any other product, comes with free shipping. It's our way of ensuring your convenience—everything you need, delivered right to your door without any extra cost and still keeping our prices the best in the Sukkah market. Learn More.

As soon as your order is received in our office, the warehouse team will promptly start packaging your sukkah, schach, and bamboo poles. From there, it will be handed over to UPS via their daily pick-up. Delivery time can vary depending on your location, and may take anywhere from one to five days.

Certainly! We guarantee your sukkah and schach will arrive before Sukkot. And if it
doesn't, rest assured that we stand by our commitment, and a full refund will be issued. Your satisfaction is our priority.

Tracking your order is easy! Once your sukkah kit or schach mats are shipped, you will receive a confirmation email with a tracking number. Use this number on the carrier's website, usually UPS, or here to stay updated on your shipment's status and estimated delivery time. If UPS
doesn't update the shipment status, and you haven't seen any changes after two weeks of ordering, please get in touch with us for assistance.

Packaging FAQ

Our diverse Sukkah styles and models mean varied packaging. Some models and sizes come in two boxes, while others come in one, so be on the look out for all the boxes. The Schach and bamboo poles are always packaged separately from the sukkah. Upon receiving your sukkah kit, it's crucial to open it promptly and ensure you have all the right parts and pieces for a smooth assembly.

Typically, your Schach bamboo mats are enclosed in a sturdy storage bag and carefully
wrapped in stretch wrap for secure delivery. We bundle several bamboo mats together in the stretch wrap, so don't be concerned about missing Schach until you've opened the packaging.